Aftersales Appointment Generation 101 - Beginners
This 'Beginners' programme is aimed at newly appointed / inexperienced aftersales staff who need to learn basic appointment generation skills in a time-pressured environment.
Inexperienced Service Advisors
Administrative outbound calling staff
Technicians wishing career development
All delegates will have a clear and repeatable mechanism for generating customer appointments immediately. Live calling to customers is integral to this programme.
Structuring the call