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Aftersales Appointment Generation  101 - Beginners

OVERVIEW:
This 'Beginners' programme is aimed at newly appointed / inexperienced aftersales staff who need to learn basic appointment generation skills in a time-pressured environment.

IDEAL FOR:

  • Inexperienced Service Advisors

  • Administrative outbound calling staff

  • Technicians wishing career development

OUTCOME:
All delegates will have a clear and repeatable mechanism for generating customer appointments immediately. Live calling to customers is integral to this programme.

DURATION:
2 Days

 
Core Topics:
  • Selling aftersales

  • Understanding offers

  • Structuring the call

  • Role-play

  • Live calling

  • Action planning


Aftersales Training