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Aftersales Advanced Appointment Generation 

OVERVIEW:
This programme is aimed at experienced Service Advisors who actively prospect and want to increase their efficiency and effective selling skills.

IDEAL FOR:

  • All Aftersales staff with a responsibility for outbound calling and service bookings

  • Delegates must have a minimum of 6 months’ active service in their relevant role

OUTCOME:
Delegates will have an in-depth and comprehensive understanding of how to maximise their current appointment generation skills and benefit from a host of proven advanced approaches.

DURATION:
2 Days

 
Core Topics:
  • Raising call efficiency

  • Time management

  • Objection handling

  • Advanced call structure

  • Live calling

  • Action planning


Aftersales Training