Developing skills in
AFTERSALES Appointment Generation 101
This 'Beginners' programme is aimed at newly appointed / inexperienced aftersales staff who need to learn basic appointment generation skills in a time-pressured environment.
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AFTERSALES ADVANCED Appointment Generation
This programme is aimed at experienced Service Advisors who actively prospect and want to increase their efficiency and effective selling skills.
This course will give delegates a thorough grounding in identifying opportunities to maximise labour and component sales and the skills to turn these opportunities into firm bookings.
AFTERSALES INBOUND LEAD HANDLING
This course will help all delegates appreciate the importance and ‘heat’ of inbound enquiries and ensure they have clear oral and written skills to maximise these opportunities.
NEW & USED SALES
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