Rob is a highly experienced automotive manager with a primary focus on leadership and management, sales process and enquiry management. He has worked in the branded automotive industry in the UK and the Middle East for over 30 years and specialises in helping automotive retailers realise their full potential by recognising key opportunities within their performance strategy.
Rob specialises in leadership and management (structured techniques for coaching, mentoring, performance management and continual development of your team), sales process (identifying the whole customer journey, improving sales funnel conversion rates, managing finance opportunities and providing the highest level of customer care) and enquiry management (maximising in-bound sales enquiries from social media, telephone, email, online and walk-in - with clear monitoring practices and converting more appointments into sales).
Having managed a Rolls Royce Dealer in the UK, Rob understands what it means to provide the highest level of customer care. In this age of digitalisation, connecting with your customer on a personal level is vital to achieving high customer satisfaction and retention.
Rob also has experience of start-up operations and can advise on the planning and implementation of key staff and processes to help build your team quickly and effectively.
- Leadership and sales management
- Sales process implementation
- Enquiry management
- Identifying finance opportunities