Often an untapped resource of revenue by 'time-poor' service staff, up-selling labour and components can provide additional profit with an efficient use of time and resources.
- Aftersales Advisors
- Service Managers
- Workshop Controllers
All delegates will achieve a thorough grounding in identifying opportunities to maximise labour and component sales and the skills to turn these opportunities into firm bookings.
- Outbound prospecting using EVHC information
- Handling in-bound calls successfully
- Handling objections
- Core principles of written communication
- Live calling
- Action planning