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Aftersales Upselling

OVERVIEW:
Often an untapped resource of revenue by 'time-poor' service staff, up-selling labour and components can provide additional profit with an efficient use of time and resources.

IDEAL FOR:

  • Aftersales Advisors
  • Service Managers
  • Workshop Controllers

OUTCOME:
All delegates will achieve a thorough grounding in identifying opportunities to maximise labour and component sales and the skills to turn these opportunities into firm bookings.

DURATION:
2 Days

 
Core Topics:
  • Outbound prospecting using EVHC information
  • Handling in-bound calls successfully
  • Handling objections
  • Core principles of written communication
  • Role-play
  • Live calling
  • Action planning

Aftersales Training