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Aftersales Prospecting 101 - Beginners

OVERVIEW:
This 'Beginners' programme is aimed at newly appointed / inexperienced aftersales staff who need to learn basic prospecting skills in a time-pressured environment.

IDEAL FOR:

  • Inexperienced Service Advisors
  • Administrative outbound calling staff
  • Technicians wishing career development

OUTCOME:
All delegates will have a clear and repeatable mechanism for prospecting that will generate customer bookings immediately. Live calling to customers is integral to this programme.

DURATION:
2 Days

 
Core Topics:
  • Selling aftersales
  • Understanding offers
  • Structuring the call
  • Role-play
  • Live calling
  • Action planning

Aftersales Training