Aftersales Prospecting 101 - Beginners
This 'Beginners' programme is aimed at newly appointed / inexperienced aftersales staff who need to learn basic prospecting skills in a time-pressured environment.
- Inexperienced Service Advisors
- Administrative outbound calling staff
- Technicians wishing career development
All delegates will have a clear and repeatable mechanism for prospecting that will generate customer bookings immediately. Live calling to customers is integral to this programme.
- Selling aftersales
- Understanding offers
- Structuring the call
- Live calling
- Action planning