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Aftersales Inbound Lead Handling

OVERVIEW:
Inbound leads are often thought by many to be the easiest enquiries to handle. However, the widespread conversion ratios for inbound enquiries are alarmingly poor and this course will address that.

IDEAL FOR:

  • Aftersales Advisors
  • Workshop Controllers & Reception Staff

OUTCOME:
All delegates will appreciate the importance and ‘heat’ of inbound enquiries and will have clear oral and written skills to maximise these opportunities.

DURATION:
2 Days

 
Core Topics:
  • Inbound conversion ratios
  • Response times
  • Handling In-bound calls successfully
  • Core principles of written communication
  • Role-play
  • Live calling
  • Action planning

Aftersales Training