Aftersales Inbound Lead Handling
Inbound leads are often thought by many to be the easiest enquiries to handle. However, the widespread conversion ratios for inbound enquiries are alarmingly poor and this course will address that.
- Aftersales Advisors
- Workshop Controllers & Reception Staff
All delegates will appreciate the importance and ‘heat’ of inbound enquiries and will have clear oral and written skills to maximise these opportunities.
- Inbound conversion ratios
- Response times
- Handling In-bound calls successfully
- Core principles of written communication
- Live calling
- Action planning