AFTERSALES-PROSPECTING-750X500.gif

Aftersales Prospecting

OVERVIEW:
We work one-to-one with Service Teams to help them generate incremental workshop bookings and added value sales opportunities through the aftersales department. Our training is specifically designed for Service Advisors and run by aftersales experts.

IDEAL FOR:

  • Inexperienced Service Advisors
  • Administrative outbound calling staff
  • Technicians wishing career development

OUTCOME:
All delegates will have a clear and repeatable mechanism for prospecting to service customers that they will use to generate workshop bookings and added value sales opportunities. Live calling to customers is integral to this programme and delegates will finish the course with renewed confidence in their ability to engage prospects over the telephone.

DURATION:
2 Days

 
Core Topics:
  • Selling aftersales
  • Understanding offers
  • Structuring the call
  • Role-play
  • Live calling 
  • Action planning

Our Prospecting Programmes: